Frequently Asked Questions
Frequently Asked Questions and things to keep in mind when boarding your dog.
Click the question to go to the answer.

Q. Why is our dog so tired?
Q. Do we need to bring my dog's bed or do you provide bedding?
Q. Can we bring toys from home?
Q. Can we bring our pet's own food?
Q. What brand of dog food do you feed?
Q. Do we need to bring our pet's dishes?
Q. Can our two pets room together?
Q. Will our pet play with other animals?
Q. Is there heat and air conditioning?
Q. Can we come and tour your facility?
Q. What if our pet gets sick? Will you take him to our vet?
Q. Can I call and check on my pet?
Q. What vaccinations do you require for my pet?
Q. Why do you require the bordetella two weeks prior to boarding?
Q. Do you offer baths?
Q. Is there someone there all the time?
Q. Can you give my dog his medications?
Q. What forms of payment do you accept?
Q. What are your holiday hours?
Q. Will my dog get kennel cough if it stays at your facility?

If we have not answered all of your questions here, please don’t hesitate to call 916-687-6733 and ask.


Q. Why is our dog so tired?
A. Don’t be surprised if your dog sleeps a lot the first day or two back at home. The home environment is very quiet and calm after the excitement of boarding.

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Q. Do we need to bring my dog's bed or do you provide bedding?
A. You are welcome to bring your dog's own bed if you know your dog won't destroy it during their stay with us. We do ask any bed you bring be able to fit into a regular size washing machine. If you would rather, we can provide blankets for your dog to sleep on. All dogs are provided with a kuranda bed (www.kuranda.com) or kennel deck (www.kenneldeck.com) to keep them off the concrete floor.

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Q. Can we bring toys from home?
A. Yes, you may. We ask that you only bring one or two toys labeled with your pet's name. We ask that you do not bring the whole toy box as we have to keep track of everyone’s belongings. We recommend that you do not bring your pet's most prized possessions as anything can happen.

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Q. Can we bring our pet's own food?
A. Yes you may. As a matter of fact, we recommend that you do. We request that all food be portioned out per meal in ziplock baggies. We also ask that those bags be brought in a cat-proof container. Please include an extra meal or two in case of delay in returning from your trip.

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Q. What brand of dog food do you feed?
A. We currently serve chicken and rice dog food to the dogs and the cats get Wellness cat food.

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Q. Do we need to bring our pet's dishes?
A. No, you do not. We will provide both stainless steel water buckets and stainless steel food dishes which we can easily sanitize.

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Q. Can our two pets room together?
A. Yes they may. Our dog runs and cat condos will easily accommodate multiple pets.

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Q. Will our pet play with other animals?
A. That is up to you. We do have the space and availability to either allow animals their own play/exercise space or to match them up with other pets of similar temperament.

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Q. Is there heat and air conditioning?
A. For winter months we are equipped with radiant tube heaters. They are very efficient and keep the kennel area nice and warm. During the day the thermostat is turned down slightly due to the guillotine doors being opened.
For the summer we have Cool Zone misting fans. They are great! They easily keep the barn 20 or so degrees cooler inside than outside even with the guillotine doors being open.

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Q. Can we come and tour your facility?
A. We recommend you do. You may stop by and tour anytime Monday through Friday from 9 AM to 6 PM and on Saturday or Sunday from 2 PM to 5 PM.

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Q. What if our pet gets sick? Will you take him to our vet?
A. This rarely happens. But if it does we will always make an effort to contact your vet first. If immediate medical attention is required we are about 10 minutes from 4 different veterinary hospitals including one emergency hospital.

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Q. Can I call and check on my pet?
A. Yes, you may. We make every attempt to answer the phone during business hours. Sometimes we are out playing with the dogs and unable to get to the phone. Please don’t give up – either leave a call back number or try again. Mornings and late afternoons are the hardest times to catch us at the desk.

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Q. What vaccinations do you require for my pet?
A. We require that all dogs be current on their rabies, DHPP and bordetella vaccines. Bordetellas must be current at least two weeks prior to boarding. (Bordetella is not always given as part of your pet's routine vaccine protocol. Please check with your vet to make sure your pet has had this vaccine.) Cats are required to be current on rabies and FVRCP vaccines. For all pets we require proof of current vaccines via fax or in person at least 48 hours prior to the pet's arrival. Our fax number is 916-687-6733.

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Q. Why do you require the bordetella two weeks prior to boarding?
A. We require the bordetella to be given two weeks prior to boarding because it is a lot like a human flu vaccine. Just as some people will have a reaction to the flu vaccine and develop mild flu like symptoms, so too will some dogs develop canine cough-type symptoms from the bordetella vaccine. If your dog is going to develop those symptoms they will usually show up in 7-14 days. Stress (such as boarding) is more likely to cause that reaction.

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Q. Do you offer baths?
A. Yes, we do. We have two bathing options for your pet.
1. We can do the bath for you. This will include brush out, nail trim, wash and blow dry.
2. Self-service dog wash. Use our facilities and you can wash your own dog. This service is $10 and we will provide you with the shampoo, towels, blow dryer, nail trimmers, etc.

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Q. Is there someone there all the time?
A. The owners live on site, so the dogs are checked regularly even outside of business hours.

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Q. Can you give my dog his medications?
A. Yes, we can. We usually give pills in cheese. If your dog has a different favorite treat for pills please feel free to bring it along, too. Ointments such as for the eyes or ears can also be given.

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Q. What forms of payment do you accept?
A. We accept cash, check, MasterCard, Visa, and Discover.

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Q. What are your holiday hours?
A. Our holiday hours for the entire year are posted on the home page.

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Q. Will my dog get kennel cough if it stays at your facility?
A. I should hope not! However there are certain factors we can't control. For example, it's possible to catch if a dog was just at the vet and someone simply walked through with their sick dog. Dogs could be exposed at the dog park or even at any local pet store or park. What we do to help minimize exposure is to require all dogs who stay here to have a bordetella vaccine that is current or given at least two weeks prior to arrival. Last year (2013) was a particularly bad year for kennel cough. In light of those issues we have installed four (4) air purifiers and an exhaust fan to help clean the air. We also now bleach our vacuum filter between each use.

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